Some of the features that indicate a functional online booking system are:
- A powerful and versatile product management
- A real-time and dynamic availability and inventory management
- A secure and integrated payment gateway
- A customizable and automated email and SMS communication
- A smart and flexible pricing and discount management
- A detailed and insightful reporting and analytics
3. Integration
Another factor to consider when choosing an online booking system is how well it integrates with other platforms and tools that you use for your tour business. You want a system that can connect and sync with your website, social media, and other marketing channels, as well as with your accounting, CRM, and other operational tools. This way, you can streamline your workflow, avoid data duplication, and reach more potential customers.
Some of the features that indicate an integrated online booking system are:
- A seamless and easy-to-install website integration
- A direct and effective social media integration
- A wide and diverse network of distribution and reseller partners
- A robust and reliable API and webhooks
- A compatible and flexible integration with third-party tools and software
4. Scalability
Another factor to consider when choosing an online booking system is how well it can scale with your tour business. You want a system that can grow and adapt with your changing needs and preferences, as well as with the evolving trends and demands of the market. You don’t want to be limited by the system’s capacity, functionality, or performance.
Some of the features that indicate a scalable online booking system are:
- A cloud-based and reliable infrastructure
- A modular and adaptable architecture
- A regular and timely software updates and improvements
- A transparent and fair pricing and billing
- A no-lock-in and flexible contract and cancellation policy
5. Customer Service
Another factor to consider when choosing an online booking system is how well it provides customer service and support. You want a system that has a dedicated and knowledgeable team that can help you with any issues or questions that you may have, as well as with any suggestions or feedback that you may want to share. You also want a system that has a proactive and responsive approach to customer service and support, and that values your satisfaction and success.
